Terms and conditions

Welcome to Bijouterie Lavigueur Ltée

Thank you for visiting the Bijouterie Lavigueur Ltée website. We strive to make your online experience as enjoyable as possible. Please review the following terms and conditions to ensure a smooth and secure browsing experience.

Terms of Use

By using this website, you agree to comply with our terms and conditions, including the sections on "Information Collection and Use", "Delivery Policy" and "Return Policy." Please note that Bijouterie Lavigueur Ltée may periodically update this page to reflect changes in our policies and services. We recommend reviewing these terms each time you visit our site. Your continued use of the site confirms your acceptance of these terms.

Ownership and Operation

The website you are currently browsing is the property of Bijouterie Lavigueur Ltée, governed by the provincial laws of Quebec, with its principal establishment located in St-Hubert, Quebec.

Subject to applicable laws, we reserve the right to:

• Modify the products and services advertised or offered for sale on the site, including prices and specifications, without notice or liability.
• Limit the quantities sold or offered for sale.
• Cancel, terminate, or refuse to process any order if the price or other important information is inaccurate. If we cancel an order for this reason, we will notify you and either not charge you or refund the amount paid, depending on the payment method used.

Please note that in the event of a price discrepancy between the in-store price and the website price, the in-store price will prevail. We do not match online prices for in-store purchases.

Information Collection and Use

Creating a Customer Account

When purchasing jewelry, you have the option to create a customer account using your email address. Creating an account allows you to track your purchase history, benefit from promotions or discounts on future purchases, checkout faster, and update your personal information. Please note that creating a customer account is not mandatory to make a purchase. You can browse our inventory and check item availability without providing personal information.

Information Protection

We understand the value of the information you share with us and are committed to protecting it using the latest technologies. The following details explain why we collect your information, how we use it, and how we protect it against unauthorized access.

Data Processing and Transfer

We may share personal information with our technical service providers and business partners (such as email marketing platforms, communication firms, or data management services) with whom we are affiliated to ensure the proper functioning of our services and marketing operations.

Please note that as part of these services, some of your personal information may be processed or stored by our providers outside of Quebec and Canada (notably in the United States and the Philippines). We ensure that these transfers are subject to appropriate protective measures and rigorous contracts in accordance with current legislation.

Apart from these providers necessary for our operations, we will never provide information that identifies you personally, such as your billing address, shipping address, banking information, or email address, to third parties for their own marketing purposes. Information shared with other partners will be limited to aggregated statistics on purchasing habits, traffic, and website usage.

Obtaining and Using Information

By submitting your information, you consent to its recording in our database. The types of information we may request include:

• First and last name

• Email address

• Phone number

• Shipping address

• Billing address

We may use your information for the following reasons:

• Newsletter subscription and marketing communications

• Personalized product suggestions

• Identification of preferred services

• Fraud prevention and detection

• Customer insights and analytics

• Website improvement (products, services, customer experience, and security)

Security

To provide a secure shopping environment, Bijouterie Lavigueur Ltée uses a payment solution provided by Desjardins. Fraud protection is ensured through technologies such as AVS, CVV2, and negative databases.

External Links

For your convenience, our website may contain links to partner websites. Bijouterie Lavigueur Ltée is not responsible for the information protection practices of these sites.

Newsletter Subscription

You have the option to subscribe to our newsletter during your purchase or by signing up on our homepage. All electronic communications relating to order confirmation, shipping, and promotional offers will originate from the Bijouterie Lavigueur Ltée domain or from our authorized messaging platforms (such as Klaviyo).

Privacy Officer

In accordance with Law 25, for any questions regarding our collection methods, or to exercise your rights of access, rectification, or withdrawal of consent, please contact our Privacy Officer at: [email protected].