Find the answers to your questions
Shipping
Q: What are the shipping times?
A: Orders may take between 1 to 5 days to be shipped, provided the item does not require modifications (resizing, engraving, etc.).
Q: Do you offer free shipping?
A: Yes, standard shipping is free for orders of $99 or more (before taxes).
Q: Can I have my order shipped to a store?
A: No, online orders are currently delivered to home addresses only (except in special cases). In-store pickup is not available at the moment, but will be soon!
Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, returns are accepted within 30 days of the shipping date, provided that:
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The jewelry has never been worn
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The item is returned in its original packaging, along with the invoice
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The item is not marked as a final sale (final sale refers to products with a discount of 50% or more)
Q: Are return shipping fees covered?
A: No, return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
Q: Can I return an item in store?
A: Yes, you can return an item in person at one of our store locations, with the invoice and under the same return conditions.
Warranty
Q: Are your products under warranty?
A: Yes, all our products are covered by a limited warranty against manufacturing defects. The duration and terms may vary depending on the product. For more details, please refer to the warranty information provided at the time of purchase.
Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, Amex).
Q: Is online payment secure?
A: Yes, all transactions are protected by SSL encryption, ensuring the security of your personal information.
In-Store Services
Q: Do you offer repair services?
A: Yes, our stores offer repair services for a variety of jewelry. Prices vary depending on the service requested.
Q: Do you offer adjustments (e.g., ring sizing, bracelet resizing)?
A: Yes, several adjustments are available in-store. Additional fees may apply.
For more information, please consult our full policies: